Frequently Asked Questions
The FAQ section contains a collection of the answers to
the most common questions people ask about Downtown Guesthouse.
BOOKING
It is subject to availability.
You need to ask us at least 48 hours before arrival.
We will send you a written confirmation to let you know if it is possible.
We can not accept requests made at the last minute or on arrival.
Please contact us as soon as possible for any questions regarding extra beds.
If your child is older than two years old, he will sleep in an ordinary bed.
For example, a couple with a three-year-old child would stay in a triple room (3 people).
Please contact the guesthouse for any questions regarding cots.
For a group booking or a booking of more than 4 rooms, you need to contact us directly at info@downtownguesthouse.is .
Specific conditions and extra charge may applied.
You can also contact us by email at info@downtownguesthouse.is or with the contact form.
Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request.
If you made a booking on a partner website, you need to contact them directly to modify or cancel it.
This guarantees your room until your arrival date.
Your credit card will not be charged until you arrive at the hostel unless special offer requires prepayment or a deposit prior.
Prepayment, deposit and cancellation requirements will be displayed during the online booking process.
You will not be debited and will pay for your stay at the check-in, unless otherwise mentioned in the rate description and conditions of sale (for example, non-refundable offer with a payment online on the day of the booking).
Reservations with prepayment (non-refundable offer) cannot be changed and/or canceled in any way, and sums paid in advance as a deposit cannot be refunded.
This is indicated in the conditions of sale for the rate and during the reservation process.
In case of a late cancellation (two days before arrival or less) or in case of a no-show, the full agreed price of the booking will be charged.
If the stay is terminated early by the customer, the full agreed price will be paid.
To avoid being charged, reservations must be cancelled at least 2 days before arrival.
Take time to review the cancellation policies for each rate during the booking process.
We need to have your name, your check-in and check-out date.
CHECK-IN / CHECK-OUT
You may process your check-in upon arrival or store your luggage until your room is prepared.
Your rooms are guaranteed to be ready anytime after 2pm.
You may have the option to check-in early for a nominal fee, based upon availability.
From 1st May to 30th September, the reception is open from 8:00 to 22:00.
You can check-in at anytime after opening time.
To get the information and the process for check-in when reception is closed, please click here to request check-in information.
After your departure we have a luggage store where we can keep your bags if needed.
From 1st May to 30th September, the reception is open from 8:00 to 22:00.
To check-out before reception opening time, it is very easy : you just need to leave the key inside the room, on the desk.
You can give us a call on the emergency phone number: (+354) 611 5554.
If you are at the hostel, you can also use the bell system of the entrance door.
The check-in has to be done at the reception, in the main House, on Lækjargata 6B.
During the check-in, we will give you the room location and all instructions.
But if you have a specific request and would like to choose in which house to stay, please feel free to contact us.
If you prefer to use your bank card, you will be charge in our local currency (ISK).
ROOM
The check-in has to be done at the reception, in the main House, on Lækjargata 6B.
During the check-in, we will give you the room location and all instructions.
But if you have a specific request and would like to choose in which house to stay, please feel free to contact us.
Towels will be refreshed every 2 days. Bed linen will be changed every 4 days.
You can ask at the reception at your arrival or you can contact us to book it in advance.
You have also a fridge in the common kitchen with all cooking facilities.
It is subject to availability.
You need to ask us at least 48 hours before arrival.
We will send you a written confirmation to let you know if it is possible.
We can not accept requests made at the last minute or on arrival.
Please contact us as soon as possible for any questions regarding extra beds.
If your child is older than two years old, he will sleep in an ordinary bed.
For example, a couple with a three-year-old child would stay in a triple room (3 people).
Please contact the hostel for any questions regarding cots.
We do have designated smoking areas throughout outdoor areas.
SERVICE
You can give us a call on the emergency phone number: (+354) 611 5554.
If you are at the hostel, you can also use the bell system of the entrance door.
There are large parking facilities at about 5 minutes walking distance where you can park your car for a fee.