At Downtown Guesthouse, one of our main priorities is the privacy of our visitors. This Privacy Policy page contains types of information that is collected and recorded by our website and how we collect, use, protect and handle it.

What personal information do we collect from the people that visit our website?

When you browse our website, we automatically receive information about your computer and about your visits and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views. We collect this kind of data in order to provide us information that helps us to learn about your use of our website, to improve the website’s usability and content.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, make a booking, subscribe to our newsletter, respond to a survey or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a booking, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To administer our website and business
  • To personalize our website for you
  • To enable your use of the services available on our website
  • To supply to you services purchased through our website
  • To send statements, invoices and payment reminders to you, and collect payments from you
  • To send you non-marketing commercial communications
  • To send you email notifications that you have specifically requested
  • To send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the authorisation you grant to us. ​Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. No user’s personal data is published without the knowledge of the user.

We never exchange, transfer, assign or sold at any media or third party, information about you.

We may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

How do we protect your information?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

Do we use “cookies”?

Our website uses cookies. Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work as they were designed to do, as well as to provide business and marketing information to us. We also use cookies to enhance the ease of use of our website . For example : keep track of your favorite list, remember your cart, remember your language and website preferences…

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.

It’s also important to note that we do not allow third-party behavioural tracking.

Children’s information

Another part of our priority is adding protection for children while using the internet. We do not specifically market to children under the age of 13 years old.
We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. does not knowingly collect any personal identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Consent & updates

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy.

We may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.


Last Update: 17th October 2021